Friday, August 28, 2009

The week of return clients

I have some potential customers' telephone stored in my mobile phone early in Aug. Why call these clients potential? Because they all called me once then tried someone else since my rate was higher.

One potential client made the 2nd phone call to me this Wed morning and then we did the 1st service today. Definitely she was satisfied with the trial and a regular deal was set.

Another one made the 2nd phone call this afternoon and would invite us to have a look at her house next Mon.

These 2 clients happen to be on the same road and they both did the 1st call 2 weeks ago.

Maybe I should keep all people's telephone number although they just called once.

Sunday, August 23, 2009

Lucky days in Spring

Aug 7 Fri, I got 2 regular clients
Aug 13 Thu, another regular 2. Very valuable customers since each of them soon recommended their friends to me!
Aug 14 Fri, 3. One of them is referred from her father, who got our telephone number long ago when we were cleaning his neighbor's house.
Aug 17 Mon, another 2. Both from internet. One is regular and the other is one-off.
Aug 19 Wed, another 3. Two one-off and 1 regular.
Aug 21 Fri, 1 regular.

Past 2 weeks, 13 clients. I love Spring!

Served Suburbs

Suburbs where receiving Stirling Times, Western Suburbs Weekly, Guardian Express are our primary serving locations. Places near Wembley are extremely welcome since this is where HomeBright Cleaning based. Meanwhile a larger serving place is in our planning. We choose to do this step by step so that we can always do our current job well!

Below timetable gives you a rough idea where we are each day of the week but it is not the exact schedule since we have multiple tasks in one suburb for one day and no once-off tasks included at all. We also have couple of cleaners doing the jobs so please simply contact us to find out a time best suits you.


Weekday Suburbs


Mon Gwelup Victoria Park InnalooKarrinyup
Tue Karrinyup West Leederville Claremont
Wed Scarborough StirlingSubiaco

Thu North Beach Mt Hawthorn

Fri Woodlands Doubleview Karrinyup Balcatta

Sunday, August 16, 2009

Prices

If you require a standard service package, we prefer to work out a fixed price to make it simple. When you call or fill out our online form, we can supply a price estimate based on your property size. After that on the1st clean date our cleaner will meet you to have a walk through to get all your needs then establish a tailored price for agreements.

If you require a customized service, hourly rates apply and your equipments and products may be needed to better fulfill your demands.

Just contact us NOW for details.

Services

None of below package suites you? No worries, you can CUSTOMIZE our service to meet your needs and budget. You decide the frequency, duration and time of any service. Hourly rates charged for specific requirement. Please contact us for details.
We have a fixed price for below package cleanings based on your property size, please contact us for details.


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Standard Service Packages

Regular Home Cleaning

  • Skirting boards, window sills and general furniture dusted
  • Kitchen bench tops, stove, sinks & cupboard fronts cleaned
  • Microwave oven cleaned inside and outside
  • Bathroom and toilets cleaned & sanitized
  • Laundry sink cleaned
  • Vacuum throughout
  • Floor mopped
  • Bins emptied

Rent Inspection Cleaning

  • Interior cobwebs removed
  • Skirting boards, window sills, lamp shades, pictures, furniture & ornaments dusted
  • Mirrors cleaned
  • Kitchen bench tops, stove, sinks & cupboard fronts cleaned
  • Microwave oven cleaned inside and outside
  • Bathroom and toilets cleaned & sanitized
  • Laundry sink cleaned
  • Vacuum throughout
  • Floor mopped
  • Bins emptied
  • Front entry swept

Spring Clean

  • Interior cobwebs removed
  • Skirting boards, window sills, lamp shades, pictures, furniture & ornaments dusted
  • Clean light fittings (excludes chandeliers)
  • Wipe down doors, door frames, skirting boards, light switches and power points
  • Clean Exhaust Fans
  • Mirrors cleaned
  • Kitchen bench tops, stove, sinks & cupboard fronts cleaned
  • Microwave oven cleaned inside and outside
  • Bathroom and toilets cleaned & sanitized
  • Laundry sink cleaned
  • Vacuum throughout
  • Floor mopped
  • Bins emptied
  • Front entry swept

End of Lease Clean

  • Interior cobwebs removed
  • Skirting boards, window sills, lamp shades, pictures, furniture & ornaments dusted
  • Light fittings, light switches, power points & door handles cleaned
  • Wipe down doors, door frames, skirting boards, light switches and power points
  • Ceiling fans & exhaust fans cleaned, Walls spot cleaned
  • Built in furniture, Mirrors, skirting boards & window sills cleaned
  • Kitchen bench tops, sinks, stove top, grill, oven inside and outside, sink, exhaust fans & all tiled surfaces cleaned
  • Inside and outside of cupboards damp wiped
  • Vanity, bath, all tiled areas & shower screens cleaned
  • Bathroom and toilets cleaned & sanitized
  • Laundry sink cleaned
  • Vacuum throughout
  • Floor mopped
  • Bins emptied
  • Front entry swept

Additional Services

  • Window Cleaning
  • Oven Cleaning
  • Ironing
  • Office Cleaning
  • Office Equipments Cleaning (Telephone, Computer, Laptop, Printer, Photocopier, Facsimile Machine, Scanner etc.)
  • Computer Room Cleaning

2 months, 17 customers

With complicated feelings to write this down today. It has been 2 months since we start our business and till now totally 17 clients we have.

I do not think we can easily have another 17 in next 2 months since it has been so hard and I can not forget the blue occasions I ever had from time to time. Lots of to remember. Lots of to enjoy.

Also I removed 100% satisfied from our slogan with calmness and comfort in heart. I am happy with 94% satisfaction right now and would try to make it 96%, 98% along with customers increasing. Why be harsh to myself when I am already doing my best?

Next week will be extremely busy and hopefully can get new team member on board soon!