Friday lucks - bad and good

Bad luck this morning one of the team arrived in Dalkeith at 9 and found the client was not home. Good luck we were able to reschedule this cleaning to 15 with another team by constantly making a couple of phone calls. Thanks Michelle for the flexibility to allow us to finish by 15.30!

Bad luck again when another cleaner arrived Duncraig at 13, the client was not home either. Since there was no cash left, we could not be sure if the client needed the cleaning without a phone call confirmation. Good luck finally the client called us back and rescheduled to coming Monday.

A new number ringed us saying her cleaner just let her down today and asking us if we can make an urgent booking. Bad luck we are pretty full today, (and almost every Friday actually). Bad luck again we saw this new number quite familiar. She once booked with us for a weekly cleaning then canceled it before the first visit, according to our booking system. She must have found someone else with lower rates.